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People now spend more time on their smartphones than desktop computers, according to KPCB’s latest data on Internet trends. Though many users rely on mobile devices to check email and text, many also use mobile devices to connect with their social networks. In fact, a study conducted by IDC and Facebook revealed that 70 percent of all Facebook users surveyed interact with social networks on their mobile device at least part of the time — and 61 percent do so each day. Similar research by comScore reveals that 92 percent of Pinterest users are mobile, as are 86 percent of those on Twitter.

Here are a few ways businesses can incorporate mobile marketing into a social media strategy to reach new customers, and deepen engagement with existing ones.

1. Customize your social media profiles for the mobile user.

If you haven’t checked out how your social media profiles look on desktop platforms, and iPhone and Android devices, it’s critical that you do so. Not only will this research allow you to gain a sense for the current user experience, you’ll see how your profile layout, content and format may be better optimized based on the specific social media network.

While many social media channels automatically make business profiles mobile-friendly, they don’t know which aspects of your business are most important to prospects and customers based on your unique brand attributes, and the competitive landscape. Customize your social media profiles to ensure that mobile users form the impression you want them to about your business. On Facebook, for example, this may mean “pinning” your most relevant post to the top of the page, so that content is always featured. Additionally, social media users place high value on referrals and recommendations from people they “know” — even if that relationship is limited to social media. Structure your social media profiles so mobile users see the recommendations and “check-ins” that others have left.

2. Optimize profiles so mobile users can find you.

Research by Google reveals that three out of four mobile searches result in some kind of customer activity — more than half of which takes place within an hour from the mobile search. Because so many mobile users check social media to find suggestions about nearby businesses based on their need and location at any given time, the ease with which your prospects and customers can find you on social media is key. Confirm that all of your social media profiles include your correct business location, hours of service, price range, and business category. Because customers may not know to search for your business by name, the accuracy of your category listing can act as a breadcrumb path that leads them to your business.

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3. Tailor your social media posts to a mobile user’s day.

Google research reveals that the majority of mobile search activity takes place from 3 p.m. and midnight. Tailor your social media activity to involve mobile users during these hours based on their search activity and location. Not only will the content be actionable for the mobile user, it can help you overcome your own business hurdles in the moment. If your restaurant experiences a lull in between lunch and happy hour, for example, a “flash sale” on social media that’s valid only for the next hour and targeted to users within a certain radius can help you drive traffic when you need it most.

4. Monitor social media engagement and react appropriately.

Social media listening tools allow you to monitor what’s trending on social media, and know when customers comment on your business. Track what your audience is talking about so you can be part of the conservation in a way that’s highly relevant. Use social media tools like Instagram and Vine to capture images that create a sense of place, mood and ultimately, familiarity for your mobile audience.

Social media and mobile now work in hand in hand — to the great benefit of small-business owners. By combining the mobile insights you have about your audience with your social media activity, you can customize your marketing messages to reach the exact audience you want in ways that are relevant, personal and strategic.

Written by By Kristen Gramigna, BluePay

LINK TO ORIGINAL ARTICLE

Instagram’s launch in 2010 was the equivalent to the new popular kid, “Ian,” moving to your high school at the beginning of the year.

Girls couldn’t stop commenting about his good looks and guys were thrilled that he’d compete for the starting goalie position in hockey.

Even though students had their loyalty to “Tyler,” the starting goaltender from the previous year, there was excitement in the air about Ian, the new kid in town.

When Ian led his high school team to the state championship in Buffalo, people didn’t forget about Tyler, they were just very bullish on Ian.

Instagram recently hit the 400-million-user milestone, which is 80 million more than Twitter. People haven’t forgotten about Twitter, but the mobile photo-sharing app is all of the rage.

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Fast forward to 2015, and Instagram has just rolled out advertising for all businesses. The photo-centric network is slated to pull in $600 million in advertising revenue by year’s end, according to eMarketer.

Just as Instagram matured over the years, so, too, had Ian. The goaltender went on to have a successful college hockey career. After graduating, he moved back to his hometown of Buffalo and became an entrepreneur by opening up a hockey shop, Ian’s Ice Shack.

Ian wanted to utilize Instagram’s social network creatively to grow his brand and bring in more business. He had used Facebook for advertising before but wasn’t sure how to set up an Instagram ad.

By following the nine steps below, Ian was able to become the first hockey shop in Upstate New York to start advertising on Instagram:

1. Connect your Instagram

On your business Facebook page, click on Settings at the top of the page. Within Settings, you will see “Instagram Ads” on the left-hand side. In order to get started, you will need to click on this tab and connect your Instagram account to your Facebook page.

2. Login to Ads Manager

You will need to be logged into your Ads Manager account within Facebook. If you have not yet set this up, you can simply follow these easy steps outlined by AdEspresso.

3. Download Power Editor

This is where a lot of people get lost. They try and set up the ad directly through Facebook’s ads manager, but you have to actually download Power Editor in order to create your Instagram advertisement. (Power Editor is in the menu at the top of the page, under the Ads Manager platform.)

Note: Make sure you are using Google Chrome, since this is the only supported browser for Power Editor.

4. Create Campaign

After you download Power Editor, you are one step closer to creating your first Instagram ad!

Facebook perfectly outlines the next couple of steps, but within Power Editor, click the Manage Ads tab at the top of the page on the left. You will see an option right underneath that to “Create Campaign.”

5. Reach Your Target Audience on Instagram

During this set-up phase, make sure you choose an objective that is compatible with Instagram, which would include Clicks to Website, Mobile App Installs and Video Views.

You will want to take the following steps:

Create new campaign
Create new ad set
Create new ad

Note: These are the steps to create a brand-new advertising campaign. If you would rather place your Instagram ad in an existing ad set, be aware that you will need to go in and check “Instagram Placement” in that ad set’s settings.

6. Edit Ad Set Options

Under Ad Sets, you can set your budget, ad schedule, audience (for targeting purposes) and placement. Placement is where you will see the option to choose Instagram advertising. Make sure you select “Instagram Advertising” and deselect the other options, because this will be crucial for the next step.

You will then have the option to select which type of mobile device to serve your advertisement on.

Instagram recommends serving the ad based on link clicks to website/pay per impressions. For the sake of this article, we followed their recommendation.

Example:
Ian’s Ice Shack has a $250 monthly budget. For his audience, he would choose mobile users who live within a 15-mile radius of his store in Buffalo who are interested in hockey, the NHL and the Sabres.

This promotion is slated for a November 20^th game, so his ad schedule would run three days prior to the big matchup.

Ian likes to come up with fresh creative that is time-sensitive, because he has seen that running the same ad for a long period of time can get very stale with users.

7. Syncing Facebook and Instagram accounts

After you have set up the parameters in your Ad Set options, on the menu to the left-hand side, you will see “Ads,” where you now have the option to select your business page that you will serve the ads from. After you select your business page, make sure to click “Use the Instagram account connected to the selected Facebook page.”

8. Creating the Ad

Now you are getting close to the finish line! You simply need to enter your website URL and text that will accompany your image. You have up to 300 characters, so make sure to create a memorable message.

Below the text fields, you will be able to upload your photo. Since Instagram is a photo-sharing app, visually appealing imagery can increase your click-through rate and lower your conversion cost. Take the time to strategize on a picture that will properly portray your brand along with the promotion you’re trying to market.

After you upload your photo and insert text that will hit on your marketing message, you will also have the option to create a “call-to-action” button that will be associated with the Instagram ad. For Ian’s sake, he wants to drive people to his website where they can download a coupon to redeem his special offer, so he will select “Download.”

Example:
Let’s stick with our hockey-shop example. Imagine an awesome picture of black Bauer skates contrasting perfectly on the white ice at the local rink. This is an example of a stellar photo that would do well on Instagram with the ad copy below:

“If the Sabres score 3 or more goals versus Ottawa on November 20, customers will receive 10 percent off any pair of Bauer skates the morning after the game at Ian’s Ice Shack. Visit our website and download the coupon to redeem this offer.”

This ad includes timeliness, relevancy to its target audience and a way to track the return on investment from ad spend with an in-store promotion. There is also the option to include URL tags and add conversion tracking, depending on your business objectives.

For Ian’s ad, he places a tracking pixel on the “Thank You” page after someone downloads the coupon. This allows him to monitor how many hockey fans download his coupon, versus those who actually redeemed the coupon in his store.

9. Upload Changes

After you have completed the aforementioned steps to create your advertisement, you will have to “Upload Changes” from the Power Editor. This will put your ad into review and if you followed the proper protocol, your ad should be up and running on Instagram within no time.

Game-Winning Goal

It ended up that hockey fans all over Buffalo saw Ian’s ad on Instagram. While they were watching the Sabres game, they were thinking of Ian’s Ice Shack.

The Sabres just happened to score six goals in their win versus Ottawa. The next morning, Ian had 11 new customers redeeming his coupon for Bauer skates, double the number of a normal day’s sales.

If you create an effective Instagram ad, you can score the game-winning goal for your business. Lace up your skates and get started!